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Delete your GroupHug account

It takes one press, from inside GroupHug. No email and no form.

How to delete it

  1. Sign in at grouphug.tv.
  2. Press your picture, then Settings.
  3. Press Delete my account at the bottom, and answer its one question.

What happens

  • Right away. You're signed out everywhere, and your videos and photos stop showing on every TV and to everyone in your Circle, unless you handed your collection to someone.
  • For seven days. Nothing is removed. Sign back in and everything is as you left it.
  • After seven days. Your account, your Circle, your videos and photos, your paired TVs, your watch history and anything you added to someone else's Circle are deleted for good. A collection you handed to someone is theirs, Circle and all.

What stays

  • A copy of one of your videos that someone saved to their own collection stays theirs.
  • Files a SaveThis digitizing order delivered stay with that order at savethis.ca. To have those removed as well, email hello@grouphug.tv.
  • GroupHug's backups keep their own copy for a while longer. It is never restored, and it goes as the backups roll over.
  • The Owner of a Circle with other people in it is asked first: hand the collection to the person named to look after it, or delete it for everyone.

Can't sign in?

Email hello@grouphug.tv from the address on the account, and GroupHug deletes it within seven days.